Frequently asked questions

No, we are not a travel agency. We provide guiding services from a local perspective to enhance your experience. We do not sell travel packages or organize tours ourselves. However, if you request assistance with your trip, we will gladly help by recommending reputable companies or services we trust.

It’s a 30–45 minute video or phone call where we learn about your trip, answer questions, and give you tailored recommendations. We can also suggest add-on services or help you book trusted local providers.

No, we’re not a travel agency and we don’t directly sell accommodations or flights. However, we can suggest trusted options, connect you with providers, and even help you compare prices.

Nope! We work with backpackers, families, luxury travelers, solo adventurers, couples — anyone who wants authentic local help in Costa Rica.

Not at all! We speak English, Spanish, German, Portuguese, and can even chat a bit in Dutch and Italian. Plus, we can be your on-call translator during your trip.

Yes — if you book our support add-ons, we’re just a WhatsApp message away for advice, emergency contacts, and local solutions. Please review our Terms & Conditions if you have any further questions.